TERMS OF SERVICE.

1.Agreement to These Terms

By accessing the Site, requesting a quote, submitting a form, or engaging Lead Frog for any service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. Where a separate written proposal, statement of work, or service agreement is signed between you and Lead Frog, that document governs the specific engagement, and these Terms apply to anything it does not expressly cover.

2.Our Services

Lead Frog provides services that may include, depending on what you engage us for:

• Website design, development, and hosting setup;
• Lead magnet and lead funnel creation;
• Email marketing setup and automation;
• Done-for-you lead generation and related digital marketing services.

The exact scope, deliverables, timeline, and price for your engagement are defined in the proposal or statement of work we agree on. We may decline or end an engagement at our discretion, including where a project falls outside what we offer or where we are unable to reach agreement on scope.

3.Eligibility

To engage our services you must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or the business you represent. By engaging us you confirm that the information you provide is accurate and that you are authorised to do so.

4.Quotes, Proposals & Project Scope

Quotes and proposals are based on the information available at the time and on the scope described. Work requested beyond that scope ("out-of-scope work") may require a revised quote and timeline before we proceed. Estimated timelines depend on receiving content, feedback, and approvals from you in a timely manner; delays on your side may extend delivery dates accordingly.

5.Payment Terms

• Deposits: Unless stated otherwise, projects begin once an agreed deposit is paid. Work is scheduled and started after the deposit is received.
• Balance: The remaining balance is due as set out in your proposal — typically on, or before, project completion and handover.
• Recurring services: Ongoing services (such as hosting, maintenance, or lead generation retainers) are billed on the recurring schedule agreed, and continue until cancelled in line with these Terms.
• Late or missed payments: We may pause work, withhold deliverables, or suspend ongoing services where invoices remain unpaid past their due date.

All fees are in Canadian dollars unless stated otherwise and are exclusive of applicable taxes.

6.Your Responsibilities

To help your project succeed, you agree to:

• Provide accurate, lawful content (text, images, logos, and other materials) and confirm you have the right to use it;
• Respond to requests for feedback and approvals within a reasonable time;
• Maintain your own accounts with third-party providers (such as domain registrars, hosting, or email platforms) where applicable;
• Use any systems we build for lawful purposes and in compliance with applicable laws, including Canada's Anti-Spam Legislation (CASL) when sending marketing communications.

7.Revisions & Deliverables

Your proposal specifies the number of revision rounds included. Additional revisions beyond that allowance may be quoted separately. Once a deliverable is approved and handed over, further changes are treated as new work. We aim to deliver work we are proud of, and we do not consider a project complete until it has been reviewed and tested.

Our aim is your genuine satisfaction with the finished work. Within the scope set out in your proposal, we will revise your project until you are satisfied and ready to approve it for launch. For 30 days following launch, we will correct — at no charge — any defect or any element that does not function as described in your proposal. This warranty covers the deliverables as built; it does not extend to new features, added scope, changes you or third parties make after handover, or the outcomes addressed in Section 12.

8.Ownership & Handover

We believe you should own your business assets. Upon full payment for a completed project, you own the final website files and content we deliver to you, and you are free to host and maintain them anywhere. There is no lock-in. This handover applies to the deliverables created specifically for you.

9.Our Intellectual Property

While you own your finished deliverables, Lead Frog retains ownership of its underlying tools, templates, frameworks, code libraries, processes, and know-how used to build them. Nothing in these Terms transfers ownership of these reusable systems to you, and we may continue to use and adapt them for other clients. The Site itself — including its design, text, graphics, and the Lead Frog name and logo — remains our property and may not be copied or reused without written permission.

10.Third-Party Services

Our work often integrates third-party services — for example email platforms, form processors, hosting providers, analytics, and scheduling tools. Those services are governed by their own terms and privacy policies, and we are not responsible for their availability, performance, pricing changes, or actions. Where a third-party service charges its own fees, those fees are your responsibility unless we agree otherwise.

11.Cancellation & Refunds

• Cancelling a project: You may cancel a project in writing at any time. Your deposit is refundable in full if you cancel before approving the initial design concept we present for your project. Once you approve that initial concept and the full build begins, the deposit covers work scheduled and underway and is non-refundable. Where work has been performed beyond the value of the deposit, you remain responsible for fees for work completed up to the cancellation date.
• Recurring services: You may cancel an ongoing service in line with the notice period stated in your proposal. Fees already billed for the current cycle are not refunded.
• Our right to cancel: We may end an engagement where payment obligations are not met or where continuing would require us to act unlawfully or against these Terms.

12.Warranties & Disclaimers

We take pride in our work and aim to build effective systems. However, we cannot and do not guarantee specific business outcomes — such as a particular number of leads, clients, sales, or revenue — as these depend on many factors outside our control, including your market, offer, pricing, and follow-through. The Site and our services are provided "as is" and "as available" to the fullest extent permitted by law, without warranties of any kind except those that cannot be excluded under applicable law.

13.Limitation of Liability

To the fullest extent permitted by law, Lead Frog is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost data, or business interruption, arising from your use of the Site or our services. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim.

14.Confidentiality

Each party agrees to keep confidential any non-public business information shared during an engagement and to use it only for the purpose of delivering or receiving the services. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

15.Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Any dispute relating to these Terms or our services will be subject to the courts located in British Columbia, unless we agree otherwise in writing.

16.Changes to These Terms

We may update these Terms from time to time. The current version is always posted on this page with the "Last Updated" date above. Your continued use of the Site or our services after changes are posted means you accept the updated Terms.

17.Contact Us

Questions about these Terms? Reach us at:

legal@leadfrog.co
Lead Frog — British Columbia, Canada